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Sitra Online operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Sitra Online is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters relating to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here.

Personal Information We Collect

“Personal information” refers to any information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact information: Name, billing address, shipping address, phone number, email address

  • Financial information: Payment card details, transaction details, method of payment, payment confirmation

  • Account information: Username, password, preferences, settings

  • Transaction information: Items viewed, added to cart, purchased, or cancelled

  • Customer support information: Any details you share when contacting us

  • Device information: IP address, browser details, device data, network connection details

  • Usage information: How you engage with and navigate the Services

How We Collect Personal Information

We may collect your information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From service providers who assist us with payment processing, analytics, shipping, customer service, and more

  • From partners or third parties who support our services

How We Use Personal Information

We may use your information to:

Provide and Improve the Services

  • Process orders and payments

  • Arrange shipping and delivery

  • Create and manage customer accounts

  • Tailor product recommendations

  • Facilitate order history and account management

Marketing and Advertising

We may use your information to send promotional messages, newsletters, or offers by email, text, or online advertisement. You may opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to protect accounts, verify identity, prevent fraud, and maintain security standards. We strongly advise safeguarding your login details.

Communication

We may use your information to respond to inquiries, provide customer support, and share service updates.

Legal Compliance

We may use your information to comply with applicable laws or regulatory requirements, respond to legal requests, or enforce our policies.

How We Share Personal Information

We may share your information with:

  • Shopify (our website host and ecommerce platform)

  • Vendors and partners who provide services such as shipping, analytics, payment processing, and customer support

  • Third-party marketing partners where lawful and consented

  • Other parties with your direction or consent

  • Affiliates or corporate entities within our business structure

  • Law enforcement or authorities where required by law

These third parties are required to handle your information responsibly and in accordance with applicable privacy laws.

Relationship with Shopify

Our website is hosted by Shopify, which collects and processes personal information as needed to support our Services. Shopify may use your data to improve the platform and deliver features that benefit both merchants and customers.

To learn more about how Shopify processes data or to review your rights, please visit:
https://privacy.shopify.com

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the privacy, accuracy, or security of those external sites. We recommend reviewing their privacy policies before interacting with them.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority. If you believe a child has provided personal information, please contact us so we can delete it.

Data Security & Retention

We use industry-standard measures to protect personal information, but no system is completely secure. We encourage customers to use discretion when sharing data online.

We retain personal information only as long as needed for business, legal, and security purposes, including account maintenance, order fulfillment, dispute resolution, and compliance obligations.

Your Rights & Choices

Depending on your local laws, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request copies of your data

  • Withdraw consent for marketing communications

You may unsubscribe from marketing by using the link in any promotional email.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about your personal information or how it is processed, please contact us at:
contact@sitra.online

International Data Transfers

Your personal information may be transferred, processed, or stored outside your home country, including by Shopify or other service partners.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
contact@sitra.online

Sitra Online is the data controller for information collected through our Services.